We truly believe we make some of the most exquisite handcrafted jewels which are a result of meticulous hours of design and fine craftmanship and we would love to back them up with a life-long guarantee. To ease your online buying experience, we offer a 100% buy back and exchange guarantee. So if you don’t have a positive experience for any reason and we are not able to set it right for you, or the jewels do not match your expectations, an exchange or a return can be initiated anytime by calling our Customer Service at +91 9831273108 between 11 am – 7 pm IST, Monday – Saturday or by emailing us at support@priyankakhaitan.com, and we will take the responsibility to make it right.

We offer a zero-deduction first exchange to make it right for you. The exchange request must be initiated within 7 days of receipt of product for a zero-deduction exchange along with the code of the product you want it be exchanged with. The jewel to be exchanged should be in the same condition as it was purchased. If we receive an exchange request for a jewel that has been used or damaged or the security tag has been tampered with, we will not be able to offer a zero-deduction exchange. You can then request to have it shipped back at your expense. For an exchange after a period of 7 days, a restocking fee of 10% of the order value will be levied on the exchange of diamond jewellery and 20% of the order value will be levied on the exchange on uncut diamond or polki jewellery. This option is available for the life-time of the jewel purchased. A complimentary pick up of your jewel will be arranged by us within 48 working hours of receiving your request. We will proactively reach out to settle any incremental/reduced purchase value.

Your satisfaction is our number one priority. In the unlikely event that we process an order incorrectly or you receive a damaged item, we will gladly replace it or accept it for a full refund at our expense. The return request must be initiated with 7 days of receipt of the product for a zero-deduction. While the initial shipping is free, the shipping cost of return will have to be borne by the customer. A pickup of your jewel will be arranged by us within 48 working hours of receiving your request. The jewel should be returned in the same condition as it was purchased. If we receive a return that has been used or damaged or the security tag has been tampered with, we will not be able to offer a zero-deduction return. You can then request to have it shipped back at your expense. For a return initiated after a period of 7 days and for the entire lifetime of the jewel, a deduction of 20% of the order value will be levied on the return of diamond jewellery and 30% of the order value will be levied on the return on uncut diamond/jadau/polki jewellery. This option is available for the life-time of the jewel purchased.

REFUND PROCESS – Once the jewel has been picked up by the logistics team, kindly allow us up to 20-25 business days to credit the amount back in your account.

Business days are Monday-Friday except for national holidays. Return and exchange processing begins after your package is delivered to us. For any inquiries concerning returns or exchanges, please contact Customer Service via email at contact@priyankakhaitan.com or by phone at +91 9831273108 between 11 am – 7 pm IST, Monday- Saturday.